Refund Policy

No Returns & Exchanges

At Shop Amerie, all sales are final. We do not accept returns or exchanges except under the following specific circumstances:

The order arrives damaged during transit
An incorrect product was shipped to you

Reporting a Defective or Incorrect Order

While such occurrences are highly unlikely, we understand that issues can arise. If you receive a damaged or incorrect product, please follow the steps below:

Record an uninterrupted unboxing video at the time of opening your package.
Email the video along with your order details to shopamerie.jewellery@gmail.com within 24 hours of delivery.
Our team will review your request and assist you with the return or exchange process.

Please note: Claims submitted without an unboxing video, after the 24-hour window, or to any other contact channel will not be eligible for a return or exchange.

For any questions regarding our Refund Policy, please email us at shopamerie.jewellery@gmail.com. We are happy to assist you.

A legal disclaimer

The information provided on this page outlines the refund and return policies established by Shop Amerie. By placing an order with us, you agree to the terms described below. We recommend reviewing this policy carefully before making a purchase.